MTN Ghana is advising its millions of Mobile Money users to prepare for a scheduled six-hour service disruption on Sunday, August 17, 2025.
The telecommunications company has announced that all Mobile Money services will be unavailable from 12:00 AM to 6:00 AM to facilitate a critical system upgrade.
This planned downtime will impact all aspects of the Mobile Money platform, including deposits, withdrawals, person-to-person transfers, and merchant payments. This is particularly significant in Ghana, where MTN Mobile Money serves as the primary financial tool for many people, handling billions of cedis in transactions and playing a crucial role in financial inclusion.
In an interview with Citi FM, Charles Asamoah Assah, Chief Technology and Service Delivery Officer of Mobile Money Limited, explained the reason for the outage:
"Please be informed of a planned system upgrade on August 17, 2025, from 12:00 AM to 6:00 AM. During this time, all Mobile Money services will be unavailable. This upgrade aims to enhance our services for you. We sincerely apologize for any inconvenience this may cause and thank you for your understanding."
The upgrade is intended to improve service delivery and follows previous system modernizations that focused on increasing transaction speeds, strengthening platform security against fraud, and introducing new digital services.
MTN Ghana has reassured its customers that normal operations will resume immediately after the maintenance period, and all funds will remain safe and secure.
This is an important reminder for businesses and individuals who heavily rely on Mobile Money for their daily financial transactions, emphasizing the need to complete all urgent transactions before the scheduled outage.
Source: myjoyonline
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